FAQs

Q: Can I track the status of my order? 
A: Absolutely! We prioritise keeping you informed. Once your order is shipped, we will send you an email notification with a tracking number. This tracking number allows you to easily monitor the status of your order at any time.

Q: Can I modify or cancel my order? 
A: Certainly! You have the flexibility to make changes or cancel your order within a 24-hour window. Simply reach out to us during this time, and we will be happy to assist you with any modifications or cancellations to your order.

Q: Can I initiate a return for my items?
 A: Absolutely! We provide an extended 30-day guarantee for your satisfaction. If you are not fully satisfied with your items or have received defective goods, please contact our customer support team via email. They will guide you through the return process and ensure your concerns are addressed promptly.

Q: Can I request an exchange for my order?
 A: We apologise, but at this time, we do not offer an exchange service. However, if you wish to return your order, we are more than willing to assist you with returns and refunds. Please contact our customer support team for further guidance on processing a return.

Q: Do I need to create an account to place an order? 
A: No, it is not required to create an account. We offer the option to place an order as a guest. However, we highly recommend creating an account as it provides added benefits. By creating an account, you can easily track and review your purchases from your personalised account dashboard, offering you a more convenient shopping experience.

Q: What is the origin of the shipments?
 A: Our shipments originate from our partnered factories located in various locations. Therefore, if you order multiple items, please anticipate that they may be shipped separately as different factories specialize in different areas of manufacturing.